Effective Date: 18 May 2021, 

At Damas Medical Center, we are committed to protecting the privacy and security of our visitors and patients. This privacy policy (“Privacy Policy”) will tell you what information we collect, how it is used and your options as you interact with us. 


This Privacy Policy applies to individually identifiable information that you provide to us for purposes of obtaining medical care through the Services or any inquiry. If any content in this policy conflicts with any of the Laws, Regulations or Government notices, the later shall prevail within the applicable jurisdiction.

  • All credit/debit cards’ details and personally identifiable information will NOT be stored, sold, shared, rented or leased to any third parties.
  • will not pass any debit/credit card details to third parties.
  • takes appropriate steps to ensure data privacy and security including through various hardware and software methodologies. However, ( cannot guarantee the security of any information that is disclosed online.
  • The is not responsible for the privacy policies of websites to which it links. If you provide any information to such third parties different rules regarding the collection and use of your personal information may apply. You should contact these entities directly if you have any questions about their use of the information that they collect.
  • The Website Policies and Terms & Conditions may be changed or updated occasionally to meet the requirements and standards. Therefore, the Customers’ are encouraged to frequently visit these sections to be updated about the changes on the website. Modifications will be effective on the day they are posted.

I. Collection of Information :
We may collect the following kinds of information when you use a Service: Information you provide directly to us. For certain Services or activities, such as when you register with a Service, subscribe to our alerts, or contact us directly, we may collect some or all of the following types of information: 

  • Contact information, such as your full name, email address, mobile phone number, and address.
  • Username and password.
  • Personal health information, including information about your diagnosis, previous treatments, general health, and health insurance.
  • Doctor reviews.
  • Any other information you provide to us. 
We may combine such information with information we already have about you. Information we collect automatically: We may collect certain information automatically when you use our Services, such as your computer’s Internet protocol (IP) address, device and advertising identifiers, browser type, operating system, Internet service provider, pages that you visit before and after using the Services, the date and time of your visit, information about the links you click and pages you view within the Services, and other standard server log information. We may also collect certain location information when you use our Services, such as your mobile device’s GPS signal, or information about nearby WiFi access points and cell towers. 

II. Website Cookies: 
We may use cookies, pixel tags, Local Shared Objects, and similar technologies to automatically collect this information. Cookies are small bits of information that are stored by your computer’s web browser. Pixel tags are very small images or small pieces of data embedded in images, also known as “web beacons” or “clear GIFs,” that can recognize cookies, the time and date a page is viewed, a description of the page where the pixel tag is placed, and similar information from your computer or device. Local Shared Objects (sometimes referred to as “Flash Cookies”) are similar to standard cookies except that they can be larger and are downloaded to a computer or mobile device by the Adobe Flash media player. By using the Services, you consent to our use of cookies and similar technologies. We may also collect technical data to address and fix technical problems and improve our Services. Your device or browser settings may permit you to control the collection of this technical data. By using the Services, you are consenting to us or any party acting on our behalf collecting this technical data. 

III. Information from Third-Party Services. 
If you access the Services from an advertisement on a third-party website, application, or other service (a “Third-Party Service”) we may receive information from the owner of the Third-Party Service related to you or that advertisement. Information we obtain from your health care providers and other sources. In connection with Services that involve medical treatment, we may collect medical records from your past, current, and future health care providers. This may include information about your diagnosis, previous treatments, general health, laboratory and pathology test results and reports, social histories, any family history of illness, and records about phone calls and emails related to your illness. We may also receive information about you from other sources, including through third-party services and organizations. We may combine our first-party data, such as your email address or name, with third-party data from other sources and use this to contact you (e.g. through direct mail). For example, if you access third-party services, such as Facebook, Google, or Twitter, through the Services to login to the Services or to share information about your experience on the Services with others, we may collect information from these third-party services. 

IV. Use of Information 
We may use the information we collect online to: 
  • Provide and improve the Services
  • Contact you
  • Fulfill your requests for products, services, and information
  • Send you information about additional medical / clinical services or general wellness from us or on behalf of our affiliates
  • Analyze the use of the Services and user data to understand and improve the Services
  • Conduct research using your information, which may be subject to your separate written authorization
  • Prevent potentially prohibited or illegal activities and otherwise in accordance with our Terms of Use; and 
  • For any other purposes disclosed to you at the time we collect your information or pursuant to your consent.

V. Sharing of Information:
We are committed to maintaining your trust, and we want you to understand when and with whom we may share the information we collect. 

  • Authorized third-party vendors and service providers:
    We may share your information with third-party vendors and service providers that help us with specialized services, including billing, payment processing, providing medical advice for telemedicine services, management and hosting of telemedicine services, customer service, email deployment, business analytics, marketing (including but not limited to advertising, attribution, deep-linking, direct mail, mobile marketing, optimization and retargeting) advertising, performance monitoring, hosting, and data processing. These third-party vendors and service providers may not use your information for purposes other than those related to the services they are providing to us.
  • Corporate affiliates:
    We may share your information with our affiliates. 
  • Legal purposes:
    We may disclose information to respond to subpoenas, court orders, legal process, law enforcement requests, legal claims or government inquiries, and to protect and defend the rights, interests, health, safety, and security of Damas Medical Center, our affiliates, patients, users, or the public.
  • With your consent or at your direction:
    We may share information for any other purposes disclosed to you at the time we collect the information or pursuant to your consent or direction. If you choose to engage in public activities on the third party sites that we link to, you should be aware that any information you share there can be read, collected, or used by other users of these sites and forums. You should use caution in disclosing personal information while participating in these areas. We are not responsible for the information you choose to submit in public areas. No information provided by patients during medical consultations or requests for medical appointments is ever used for marketing purposes.
VI. Your Choices:
You may also request that we delete your personal information by sending us an email at We will delete such information unless we are required to maintain information in accordance with applicable law. 

VII. Third-party Links and Content:
Some of the Services may contain links to content maintained by third parties that we do not control. We are not responsible for the privacy practices of these third parties, and the information practices of these third parties are not covered by this Privacy Policy. 

VII. International Users:
 We maintain information in the United Arab Emirates and in accordance with the laws of the United Arab Emirates, which may not provide the same level of protection as the laws in your jurisdiction. By using the Services and providing us with information, you understand and agree that your information may be transferred to and stored on servers located outside your resident jurisdiction and, to the extent you are a resident of a country other than the United States, that you consent to the transfer of such data to the United States for processing by us in accordance with this Privacy Policy. 

IX. Children:
 We do not knowingly allow individuals under the age of 18 to create accounts that allow access to our Services. 

X. Changes to the Privacy Policy:
 We may update this Privacy Policy from time to time. When we update the Privacy Policy, we will revise the “Effective Date” date above and post the new Privacy Policy. We recommend that you review the Privacy Policy each time you visit the Services to stay informed of our privacy practices. 

XI. Questions?
If you have any questions about this Privacy Policy or our practices, please email us at or call +971 6 506 7444.

  • “DAMAS MEDICAL CENTRE” maintains the Website (“Site”).
  • United Arab of Emirates is our country of domicile” and stipulate that the governing law is the local law. All disputes arising in connection therewith shall be heard only by a court of competent jurisdiction in U.A.E.
  • Visa or MasterCard debit and credit cards in AED will be accepted for payment.
  • We will not trade with or provide any services to OFAC (Office of Foreign Assets Control) and sanctioned countries in accordance with the law of UAE.
  • Customer using the website who are Minor /under the age of 18 shall not register as a User of the website and shall not transact on or use the website.
  • Cardholder must retain a copy of transaction records and Merchant policies and rules.
  • User is responsible for maintaining the confidentiality of his account.
  • PAYMENT CONFIRMATION – Once the payment is made, the confirmation notice will be sent to the client via email within 24 hours of receipt of payment.
  • CANCELLATION POLICY – Customer can cancel their booking prior to 24 hours to the appointment; refunds will be made back to the payment solution used initially by the customer. Please allow for up to 45days for the refund transfer to be completed. 
  • REFUND POLICY – Refunds will be done only through the Original Mode of Payment. 
  • DELIVERY/SHIPPING POLICY: The multiple booking may result in multiple postings to the cardholder’s monthly statement.